Data Protection

We appreciate your interest in one of our website and our products. The protection of your privacy is very important to us. Below we inform you about the handling of your data on our site.
Collection, processing and use of personal data
You can visit our site without giving any personal information. We store single access data without personal reference like e.g.
• The name of your Internet service provider
• the page from which you visit us
• the name of the requested file
These data are evaluated solely for the purpose of improving our offer and do not allow any conclusion to your person.

We collect, store and process your data for the order processing of your purchase and any subsequent warranty transactions and for promotional purposes. These include, for example, your name, e-mail address, your address, your telephone number and all data that you have stored in our system in your customer data or for order processing.
Personal data is collected if you voluntarily provide it to us as part of your order for goods or when registering for the newsletter or in the Cxevalo Care Club. When registering for the newsletter or in the Cxevalo / Canelo  Care Club, your e-mail address will be used for your own promotional purposes until you unsubscribe from the newsletter or Cxevalo / Canelo Care Club. The deregistration is possible at any time.

This data will be passed on to third parties only to the extent permitted by law and for the purpose of contract execution, billing, for marketing purposes or if you have previously consented. As part of the order processing, for example, the service providers we use (such as transporters, logistics companies, banks) receive the necessary data for order and order processing. The transferred data may only be used by our service providers to fulfill their task.

Right of Information
You have the right to free information about your stored data and, if necessary, a right to correct, block or delete this data. Furthermore, you have the right to information about significant reasons of a creditworthiness-related unfavorable decision, the communication of collected or stored probabilities, their formation and the data used for this purpose.
For further information please send us an e-mail, a letter or a fax:

Stelzhammer GmbH

Mirabellplatz 7
A-5020 Salzburg

Fax: +43 (0) 662 873 6694

Data usage for promotional purposes
We use your data to permanently improve and personalize your shopping experience. Be used to the already existing information, eg. This includes, for example, your Internet connection, the device you are using, the operating system, the date and time when you visited the homepage or pages that you visited, and information that we have received from you. You may object to the use of your personal data for advertising purposes at any time. A message by mail, letter or fax is sufficient:

Stelzhammer GmbH

Mirabellplatz 7
A-5020 Salzburg

Fax: +43 (0) 662 873 6694

Newsletter & Cxevalo / Canelo Care Club
If you have subscribed to receive the newsletter and / or the Cxevalo Care Club, we will periodically send you newsletters to the e-mail address you provided.

Use of cookies
On our website we use so-called cookies. Cookies are small files that are stored on your data carrier and that store certain settings and data for exchange with our system via your browser. This storage helps us to customize the website for you and makes it easier for you to use it, for example by saving certain input from you so that you do not have to constantly repeat it. Your browser allows you to restrict the use of cookies, which may mean that our offer no longer works for you. Cookies can be deleted there too. The session cookies (also called session cookies) are deleted after closing your browser. We use cookies that remain with you on the hard drive. The expiration time is set for a date in the future for your convenience. On another visit, it is automatically recognized that you were already with us and what inputs and settings you prefer.
You can find out how to view and revise your cookie settings in the help of your browser.

Web tracking tools
In the context of retargeting and banner advertising, we use services from third parties. This is usually done using so-called cookies or pixels. The promotional offers will become more useful and interesting for you.

Facebook Website Custom Audience
A pixel of Facebook Ireland limited is integrated into this website (website custom audience pixel). Through these pixels, information about your use of this website (such as information about viewed articles) is pseudonymised. The information collected can be used to personalize you, e.g. on your Facebook account to promote with preferred product groups and products.

Use of Facebook social plugins
This website uses so-called social plugins (“plugins”) of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”). The plugins are marked with a Facebook logo or the addition “Social Plug-in of Facebook” or “Facebook Social Plugin”. An overview of the Facebook plugins and their appearance can be found here:
If you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and incorporated by him into the website.
By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are currently not logged in to Facebook. This information (including your IP address) is transmitted from your browser directly to a Facebook server in the US and stored there.
If you are logged in to Facebook, Facebook can assign the visit to our website directly to your Facebook account. If you interact with the plugins, for example, click the “Like” button or leave a comment, the corresponding information is also transmitted directly to a Facebook server and stored there. The information will also be posted on Facebook and displayed to your Facebook friends.
Facebook may use this information for the purpose of advertising, market research and tailor-made Facebook pages. For this purpose, Facebook uses user, interest and relationship profiles, eg. For example, to evaluate your use of our website in relation to the advertisements displayed on Facebook, to inform other Facebook users about your activities on our website, and to provide other services related to the use of Facebook.
If you do not want Facebook to assign the data collected via our website to your Facebook account, you must log out of Facebook before visiting our website.
The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for the protection of your privacy, please refer to the privacy policy of Facebook:

Data Security
Your payment data will be encrypted in the order process via the Internet. We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification and distribution of your data by unauthorized persons. You should always keep your access information confidential and close the browser window when you stop communicating with us, especially if you share your computer with others.
We save the contract text and send you the order data by e-mail. See also the terms and conditions.

For questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data and revocation of granted consent, please contact directly to:

Google Analytics supplement
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading the browser plug-in available under the following link and install: can prevent the collection by Google Analytics by clicking on the following link.An opt-out cookie will be set which prevents the future collection of your data when you visit this websiteFor more information about Terms of Use and Privacy, please see the Google Analytics Terms or the Google Analytics Overview. We point out that on this website Google Analytics to the code “gat._anonymizeIp ();” was extended to ensure the anonymous collection of IP addresses (so-called IP masking).

Important note concerning data processing in connection with Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the responsible body for the data processing that occurs via this website has their basis outside of the European Economic area and Switzerland, then the associated Google Analytics data processing is carried out by Google LLC. Google Ireland Limited and Google LLC. will hereinafter be referred to as “Google”.

Google Analytics uses “cookies”, which are text files saved on the site visitor’s computer, to help the website analyze their use of the site. The information generated by the cookie (including the truncated IP address) about the use of the website will normally be transmitted to and stored by Google.

Google Analytics is used exclusively with the extension “_anonymizeIp ()” on this website. This extension ensures an anonymization of the IP address by truncation and excludes a direct personal reference. Via this extension Google truncates the site visitor’s IP address within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional situations will the site visitor’s full IP address be transmitted to Google servers in the United States and truncated there. The IP address, that is provided by the site visitor’s browser in using Google Analytics will not be merged by Google with other data from Google.

On behalf of the site operator, Google will use the information collected to evaluate the use of the website, to compile reports on website activity and to provide other website and internet related services to the site operator (Art. 6 (1)( f) GDPR). The legitimate interest in data processing lies in the optimization of this website, the analysis of the use of the website and the adaptation of the content. The interests of the users are adequately protected by the pseudonymization of their data.

Google LLC. has certified their compliance with the EU-U.S. Privacy Shield Framework and on that basis they provides a guarantee to comply with European data protection law. The data sent and linked to the Google Analytics cookies, e.g. user IDs or advertising IDs will be automatically deleted after 50 months. The deletion of data whose retention period has been reached is done automatically once a month.

The website visitor may refuse the use of cookies by selecting the appropriate settings in their browser. The website visitor can also prevent Google from collecting information (including their IP address) via cookies and processing this information by downloading this browser plugin and installing it:

The website visitor can prevent data collection via Google Analytics on this website by clicking here. An “Opt-out Cookie” shall then be applied which shall prevent any future collection of the site visitors data when visiting this website.

Further information concerning data processing and use by Google, the settings and deactivation possibilities can be found in the Google Privacy Policy ( as well as in the Google Ads Settings (


We use the reCAPTCHA service provided by Google LLC (Google) to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being (ab)used by spam bots (particularly comments). This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your input will be communicated to and used by Google. However, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area and is, as such, anonymized. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address provided by reCaptcha from your browser shall not be merged with any other data from Google.
This data collection is subject to the data protection regulations of Google (Google Inc.). For more information about Google’s privacy policy, please visit:
By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

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